Compliments and Complaints: Compliments and Complaints
  Toolbox
 
Patient Questions, Concerns & Compliments

Providing safe, appropriate and quality health care is part of our Mission and Values at the Cape Breton District Health Authority. Our approach is patient centered and includes our patients, residents, clients and families sharing responsibilities and working together with our health care team.

 
We strive to:
 
·        Keep people safe
·        Enhance and improve the delivery of health care
·        Provide appropriate and easy to understood information to patients and families
·        Address concerns or complaints in a timely manner
 
As a patient you have rights and responsibilities. Our staff is aware of their commitment and responsibilities and they work to ensure you receive the best possible care.
 
 
The District has policies and procedures in place to respond to patients who need help navigating or working through the system and if they need to talk to someone about their care.
 
 
Your feedback is important to help us support the ongoing delivery of quality health care.
 
If you have a compliment, concern or complaint we suggest you talk first to the person providing the service or ask for the manager responsible. Most often a complaint can be resolved at that time or at that stage. If you are not satisfied you can ask to proceed with a formal complaint and our staff will begin the process with you. 
 
You can also contact our PATIENT REPRESENTATIVE directly.
 
Quality Management Department,
1482 George St., Sydney, N.S. B1P 1P3
Ph: 902-567-7268
Fax: 902-567-7258
e-mail:    PATIENT REPRESENTATIVE 
Toll Free Number   1-888-480-2233 

We also suggest you visit our Patient Safety section of this website for useful patient safety tips and information.