Providing safe, appropriate and quality health care is part of our Mission and Values at the Cape Breton District Health Authority. Our approach is patient centered and includes our patients, residents, clients and families sharing responsibilities and working together with our health care team.
We strive to:
·Keep people safe
·Enhance and improve the delivery of health care
·Provide appropriate and easy to understood information to patients and families
·Address concerns or complaints in a timely manner
As a patient you have rights and responsibilities. Our staff is aware of their commitment and responsibilities and they work to ensure you receive the best possible care.
Your feedback is important to help us support the ongoing delivery of quality health care.
If you have a compliment, concern or complaint we suggest you talk first to the person providing the service or ask for the manager responsible. Most often a complaint can be resolved at that time or at that stage. If you are not satisfied you can ask to proceed with a formal complaint and our staff will begin the process with you.
You can also contact our PATIENT REPRESENTATIVE directly.
Quality Management Department,
1482 George St., Sydney, N.S. B1P 1P3